Choosing your words and how you say them will have an impact on:
â¢Â Â Â how others perceive you as a leader of change
â¢Â Â Â how persuasive and convincing your coaching is
â¢Â Â Â how much your team understands what youâre trying to achieve
Clear communications will make the grade, ambiguous pronouncements will not.Â One leadership coach admitted that despite majoring in communications in university, her words alienated her from others and were not delivering the intended message.
Having the right credentials in change management but lacking the skills to engage others in meaningful dialog carries with it a risk of failure. To be effective means that team leaders must find the disconnect and fix it.Â Good change management relies on good communication skills.Â And good communication skills must be accompanied by an unshakeable sense of ethics.
Because organizational change is crucial, weâre more concerned with ethics because it is often lacking in the very same people people who are leading others towards change.
Ethics and Cultural Diversity
When we think of ethics in communications, our primary concern is a sensitivity to cultural diversity.
Much attention has been given to the role that effective communication plays in persuading, convincing, and winning people over.Â The media have clued us into what some advertising experts call âpower wordsâ or âhigh impact words.âÂ But little attention is given to the recipients of our communications.
The United States is a massive cultural mosaic.Â It is no longer predominantly white or Anglo Saxon.Â Today, we see the country as clusters of Black Africans, Hispanics and Asian Americans.Â Have you ever worked in a company where everyone was white?Â We doubt it.
When you listen to team leaders speak, do you think theyâre aware that their audience is culturally diverse, or do they assume that everyone in the team are wired the same way, raised in the same values and mores of American society?
John and Catherine Kikoski wrote Reflexive Communication in the Culturally Diverse Workplace (Praeger Publishers, 1999) wherein they highlighted the findings of Workforce 2000 about the changing demographic trends of white America.Â The Kikoskis said that very few Americans understand these demographic changes.Â When a Fortune company CEO attended one of their seminars, he said he was grateful for the knowledge the Kikoskis shared because it will guide him in his human resource strategy and will help his company prepare for a multicultural workforce.
What did this Fortune company CEO learn exactly?Â That managers must consider the law of thirds when it comes to the labor force:Â 1/3 white male, 1/3 white female and 1/3 minority (African Americans, Hispanics and Asians).
What does this law of thirds tell us?Â One, it tells us that by taking the law of thirds as an essential component of our implementation strategies, we need to face certain demographic realities.Â Two, it tells us that while there is great temptation to stereotype, it has no place in corporate or government life.Â Three, it tells us that before we speak to a mixed audience, we must think twice â even thrice â about what we say.Â And four, it tells us that more than anything, a heightened sensitivity to cultural values takes precedence over the changes weâre planning.
Thatâs a Cheap Shot!
Itâs appalling how careless communicating can undermine even the best of intentions.
For example, we have heard speakers blurt out comments like:
âOkay, for those of you whose mother tongue is not English, donât be shy about raising your hand to indicate that you didnât understand a wordâ¦â
Note:Â a good speaker must assume that not everyone in the group was born and raised in English so it is up to him to make sure that everyone understands what heâs saying.
âWhen I was in China on a business trip, I noticed that the Chinese donât speak up.Â For the Chinese people present in this meeting, please do open your mouths, okay?Â I donât read minds.â
Note:Â it is true that the Chinese will never criticize or openly express an opinion, but this need not be turned into a mockery.
âIn my last change management session, I found some Russian team members rather argumentative.Â I donât know if it was the vodkaâ¦but I hope I wonât experience the same thing here.â
Note:Â the speaker was probably trying to be funny and to put everyone at ease, but to actually link Russians with vodka and a tendency to be argumentative reflects a weak sense of ethics.
Want change to happen smoothly?Â Communicate sensibly and sensitively!
Contrary to the belief, it is not hard to earn an income source on the internet. More and more people are now working from home and are earning as much, or even more money than what they were earning in their earlier offline employment. Telecommuting has become a much sought-after activity. Work from home data entry jobs are fast becoming globally popular. As the organizations today are finding it extremely expensive to maintain huge office staff to do simple and routine jobs of data entry, they are using the work from home associates to do these jobs. As more and more organizations have started outsourcing their data entry jobs, the market is seeing a huge growth in this industry. This is a global phenomenon and as many countries require the organizations to maintain compulsory digital record of all their transactions, the demand for work from home associates has also grown. This has created a supplemental income source of all the home-based workers.
Types of data entry jobs are text-based data processing, mail-order processing, spreadsheet related data entry, database related data entry, and insurance claims related data entry. Legal, medical, accounting, and various other field are now offering the home based associates to work for them on part and full time basis.
As organizations globally are now outsourcing their data entry jobs that are so easy and requiring minimal skills and qualifications, they are the ideal solutions for the majority of the work from home community. Also due to the present economic slow-down, the employers are forced to seek the work from home associates for their daily business related needs, especially of their data related work. These data entry jobs are normally urgently required by the organization, so computer literacy, word processing skills, internet connection, and an ability to work according to the given instructions with high accuracy and speed are the necessary credentials to complete these data entry jobs. Such jobs are ideally suitable for anyone, especially work from home moms and dads, students, and anyone who has these basic skills.
Work from home data entry job is aÂ ready-made business for the associate. Normally, a training is provided by the organization. To the deserving, the supply of work is in high quantum and is a never-ending source. A dedicated and hard-working data entry associate can be assured of a steady and regular income. Any previous work experience is also not required. Hence, these data entry jobs are ideal for everybody, and especially the beginners, who wish to work from home. A part-time or a full-time data entry associate can earn up to $1000 and above each week. In many countries including the United States, owning your own business will mean greater tax advantages. The work at home moms and dads, working from the comfort of their home can now have a rewarding home based business that is much easier to manage, and also allow them to look after the growing needs of their children and the management of their home requirements simultaneously.
Therefore, if you are thinking of leaving your present job, and are willing to begin a work from home career, the data entry job is an opportunity not to be missed. You do not have to commute daily to a distant office premises to work, you will now have the comfort and satisfaction of working right from your home, be with your family all the time, set your own business timings, and yet earn probably more money telecommuting. Work from home and reap the rich benefits that are within your reach now.